1) Cancellations

You may cancel ongoing plans/subscriptions at any time. Cancellation stops future renewals. Any already-used service period is generally non-refundable.

2) Refund Eligibility

• If payment is successful but the service is not activated due to a technical issue, you may request a refund.
• If the service has started / been delivered / used, refunds are generally not possible.
• Duplicate payments (same order/transaction) may be reviewed for refund after verification.

3) How to Request a Refund

Email us at support@tunemcn.com with:

• Registered email / username
• Transaction reference / payment ID
• Reason for request

4) Processing Time

If approved, refunds are typically processed within 5–10 business days to the original payment method (bank timelines may vary).

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